# Contact Enrichment

### 1. Where do the phone numbers and emails come from?

Leadbay partners with **FullEnrich**, the most reliable provider we've tested for contact data.\
FullEnrich uses a **waterfall strategy** — searching over 15 databases in order. If one source doesn't have the data, the next is queried automatically.

**Results:**

* Phone numbers: \~65% coverage
* Emails: \~80% coverage

Tested across various industries and company types.

### 2. Enrich a suggested contact

1. Open a lead profile and go to the **Contacts** tab,
2. Click **Enrich** on any suggested contact,
3. Wait a few seconds (max 2 minutes),
4. You're only charged if the data is found.

**How does Leadbay suggest contacts?**

Leadbay automatically suggests people to enrich based on your **target persona**.

If your target is **Head of Sales**, Leadbay will find and suggest:

* People **close to this role** (e.g., Sales Directors, Commercial Managers)
* Within companies you're tracking

These suggestions appear under **"To be enriched contacts"**.\
Once enriched, they move to **"Enriched / added contacts"** with their email, phone, and LinkedIn profile.

<figure><img src="https://1428241958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMzhwr2nXLtM9EytX9Xvg%2Fuploads%2FXHm6jjBwgdILXB36MS2G%2FScreenshot%202025-04-09%20at%2018.57.48.png?alt=media&#x26;token=b1958eef-288a-4214-a3ef-ebc023f4fbd3" alt="" width="375"><figcaption></figcaption></figure>

### 3. Enrich a contact Leadbay didn't suggest

<figure><img src="https://1428241958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMzhwr2nXLtM9EytX9Xvg%2Fuploads%2ForL6vJD8PxDfUVHsKKcZ%2FScreenshot%202025-04-09%20at%2019.01.16.png?alt=media&#x26;token=00c1431e-f957-42eb-b51b-15925665045d" alt="" width="375"><figcaption></figcaption></figure>

Two options:

1. **Manual entry**: enter name and surname via **Add contact**, then click **Enrich**
2. **LinkedIn**: paste the LinkedIn URL in **Add contact**, then click **Enrich**

### 4. Bulk Enrichment

You can enrich contacts for multiple leads at once:

1. Select leads using checkboxes in any tab (Discover, Monitor, or Activate)
2. Click **Enrichment** in the toolbar
3. Choose the **job titles** you want to target
4. Launch the bulk enrichment

You'll receive a **notification** (bell icon, top-right) when enrichments complete.

### 5. How much does it cost?

* **Email**: 1 token (€0.06 per match)
* **Phone number**: 10 tokens (€0.60 per match)

**Examples:**

* Spend €30 → up to 500 matched emails **or** 50 phones
* Spend €3,000 → up to 50,000 matched emails **or** 5,000 phones

### 6. Subscription & Enrichment Tokens

Manage billing and enrichment tokens from the **Subscription** tab in the side menu.

<figure><img src="https://1428241958-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMzhwr2nXLtM9EytX9Xvg%2Fuploads%2Fgit-blob-36c3a5f1cfc28de1682e98ce882d9953a0e3f1c6%2Fscreenshot-subscription.png?alt=media" alt=""><figcaption><p>Subscription &#x26; enrichment tokens</p></figcaption></figure>

#### Billing

* Leadbay uses **Stripe** for secure billing
* Click **"Manage my subscription"** to update your payment method or subscription

#### Enrichment Tokens

* You have a monthly pack of enrichment tokens (default varies by plan)
* The progress bar shows how many tokens you've used
* You're **only charged tokens when enrichment is successful**
* Adjust your monthly token pack using the **+ / –** buttons
* Toggle enrichment **On/Off** at any time using the switch

### 7. Privacy

Your enriched data is **only visible to your organization**.\
It will **never** be shared with or reused by other Leadbay customers.